If you notice unauthorized transactions on your account, follow these steps immediately:

1. Freeze Your Card:

   Use the ‘DAU Cards Bot’ on Telegram to freeze your card. Select the ‘Freeze Card’ option from the menu to prevent any further unauthorized transactions.
   
   

2. Contact Support:

   Reach out to our support team via the Telegram bot. We will assist you in reporting the unauthorised transactions. To expediate the process, please gather and provide the following information:

   
   

3. Details for Dispute Submission

1. Transaction Details

   • Transaction ID

   • Transaction date

   • Transaction amount

   • Merchant name

   • Description of the goods or services

   • Cardholder Information:

2. Cardholder registered email

3. Full name of the cardholder

4. Card Details

   • Card ID

   • Expiration date

   • Dispute Reason: Please provide a clear explanation of why the transaction is disputed (e.g., unauthorised transaction, billing error, non-receipt of goods/services, etc.).

5. Supporting Documentation: Include any relevant evidence (e.g., receipts, invoices, emails, shipping/tracking information, proof of cancellation, etc.).

6. Communication with Merchant: Provide any documentation of attempts to resolve the issue directly with the merchant (e.g., emails, letters, chat logs, etc.).

7. Police Report or Affidavit (if applicable): Include a police report or affidavit if applicable.

8. Timeline of Events: Provide a chronological timeline of events leading up to the dispute.

   
   

Following these steps will help us address the issue promptly and resolve the unauthorized transactions on your account.