To dispute a transaction, follow these steps:

Contact Support:

Reach out to our support team via the Telegram bot, where we will guide you on how you can initiate your dispute. To expediate the process, please gather and provide the following information:

Transaction Details:

• Transaction ID

• Transaction date

• Transaction amount

• Merchant name

• Description of the goods or services

Cardholder Information:

• Cardholder registered email

• Full name of the cardholder

Card Details:

• Card ID

• Expiration date

Dispute Reason: Please provide a clear explanation of why the transaction is disputed (e.g., unauthorised transaction, billing error, non-receipt of goods/services, etc.).

Supporting Documentation: Include any relevant evidence (e.g., receipts, invoices, emails, shipping/tracking information, proof of cancellation, etc.).

Communication with Merchant: Provide any documentation of attempts to resolve the issue directly with the merchant (e.g., emails, letters, chat logs, etc.).

Police Report or Affidavit (if applicable): Include a police report or affidavit if applicable.

Timeline of Events: Provide a chronological timeline of events leading up to the dispute.

Following these steps will help us address the issue promptly and resolve the unauthorized transactions on your account.